Online Chat Representative Job at Agent Group Realty, Myrtle Beach, SC

  • Agent Group Realty
  • Myrtle Beach, SC

Job Description

We are hiring for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Online Chat Representative will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Online Chat Representative Responsibilities:
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers' issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Online Chat Representative Requirements:
High school diploma or GED.
Bachelor's degree in business, communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
Employment Type: Full-Time
Salary: $ 100,000.00 150,000.00 Per Year

Job Tags

Full time, Immediate start,

Similar Jobs

Tribute Technology

Digital Marketing Specialist Job at Tribute Technology

 ...the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans...  ...ABOUT YOU: We are seeking a dynamic and proactive Digital Marketing Specialist to join our marketing team, which specializes in serving death... 


Recruiter (Quality Assurance - Gaming) Job at PTW

 ...Position: Senior Recruiter (Quality Assurance, gaming) Location : Charleston, South Carolina Role: In-Office position Contract: Full-time, Permanent Overview PTW, a global gaming services company, is seeking a talented and experienced recruiter to identify... 


Performance Tester Job at CCIT

 ...Job Title - Performance Tester Location - St Louis, MO (Hybrid 3 onsite 2 day remote) Duration - Long Term Comments: This...  ...Description: Having 6+ Years of Experience in performance testing Good knowledge of Jmeter 4.0 (and above) tools. Should... 

Great Clips

Cosmetologist Hair Salon Manager Job at Great Clips

 ...Hey savvy salon leaders! Are you ready to lead a team that feels like family? Get ready to earn big as a Hair Salon Manager with Great Clips in Bartlett, TN! With competitive pay of $55K to $71K per year, plus perks like a built-in clientele and awesome product bonuses... 

Woodfield Country Club

Spa and Salon Receptionist Job at Woodfield Country Club

 ...Woodfield Country Club is looking for an experienced Spa & Salon Receptionist. The receptionist will be responsible for scheduling appointments for members, answering phones, and providing a high standard of customer service to our membership. Must havestrong communication...