Job Description
PC Technician Regional Libraries Tennessee Department of State Tennessee State Library and Archives POSITION LOCATION: Clinton, TN Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Assistant Director of Information Technology
Summary: An employee in this classification performs information systems technical support work as required for the public libraries in the regional library systems. The employee will be assigned to work in a specific regional library and with specific public libraries in Tennessee. The employee will be expected to attend meetings and training programs at the State Library and Archives in Nashville or in other areas of the state.
Duties/Responsibilities - Assist public libraries with system and software updates, computer maintenance, and software licensing.
- Assist Network Services Consultants with large project implementations which may include assisting with paperwork, unpacking and setting up equipment, installing software, imaging hard drives, and training public library staff.
- Assist with automated library systems.
- Perform as coordinator for assigned region on the Information Systems Plan.
- Perform as coordinator with SOS Information Technology and Fiscal Office for the surplus state property.
- Interact effectively with public library personnel.
- Provide technical training on a wide variety of subjects in one-on-one training, group setting, or webinar.
- Assist assigned regional library as scheduled with non-Information Technology duties.
- Monitor and respond quickly and effectively to requests received through the Secretary of State’s IT Call Center/Helpdesk.
- Perform other duties as assigned.
Minimum Qualifications
Education and Experience
- Graduation from an accredited college or university. A degree in information systems, computer technology, computer science, or another related field of study is desirable and will be given preference.
- At least two (2) years of experience in computer hardware, software, applications programming, user or system requirements analysis, the field of Information Technology analysis, design, development, and maintenance or related experience in the successful implementation and maintenance of Information Technology.
- A+ and/or Network+ certification is desirable and will be given preference.
- Experience and education in the following areas may substitute for the required degree on a year-for-year basis: (1) one year experience in a public or regional library (required), and/or (2) diagnostic software/hardware technical support, and/or (3) hardware installation of computers and peripherals.
Knowledge and Abilities - Experience in a library setting is desirable.
- Proficient in Microsoft Office, library circulation/management systems, anti-virus software, security software such as Clean Slate, and Microsoft Windows.
- Proven ability to teach and train adults.
- Ability to provide basic troubleshooting over the phone.
- Ability to demonstrate a basic understanding of ethernet and wireless networking.
- An employee in this classification must be a team player with strong interpersonal skills capable of working well with public librarians and state staff.
- Ability to work unsupervised in a conscientious manner.
- Ability to work effectively in a mobile work environment.
Physical Requirements - Must have and maintain a valid driver’s license, a good driving record, and be willing and able to travel independently throughout the state, including occasional overnight travel.
- Ability to handle boxes and equipment weighing a minimum of forty (40) pounds.
- Requires normal visual acuity and field of vision, hearing, and speaking.
Health, safety, and collections security - Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
- Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
- Take whatever measures are necessary to protect materials, property, and/or collections from loss, mutilation, or theft.
Salary: $45,000 annually plus the State of Tennessee benefits package.
Job Tags
Full time, Immediate start, Without location, Night shift,