Product Support (Mon-Fri) Job at Five Star Call Centers, Remote

T3FKV2dDZHpmR0k2eEh1bk45WGEzZDh4RGc9PQ==
  • Five Star Call Centers
  • Remote

Job Description

If you enjoy figuring out how and why things work, then we have the new career for you! We are looking for customer service associates to assist customers of a national business product company. You will assist customers with product needs for their home, small business, or commercial business. This includes troubleshooting and offering general assistance on items like shredders, laminators, binding machines, air purifiers, and more. Don’t worry about having to learn the inner workings of all these products. You’ll be provided with easy, online tools that provide information for customers to help with their need.

This position will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up. 

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment.

Responsibilities

  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
  • Work hours - 8:00am-6:00pm (CST)
    • Work Days - M-F 
  • Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
  • Status - Full Time ; Benefit eligible 1st of month after 60 days -  click to see benefits-at-a-glance

Equipment Provided Option - Equipment will be shipped to you.  Available to Full time only.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.   Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Remote job, Shift work, Night shift,

Similar Jobs

funkitron

Casual Mobile Free To Play Unity Game Programmer Job at funkitron

 ...About Us: Funkitron, Inc., at the forefront of innovation in mobile free-to-play games, is a prominent long time developer in the casual gaming industry. Based in the Boston area, we are dedicated to creating games that are not only immensely enjoyable for players but... 

NakedMD

Back-end Medical Office Staff, Medical Assistant, Certified Nursing Assistant Job at NakedMD

 ...preparing injection room etc.) Prepare injectables and treatment trays for the aesthetic nurses. Monitor inventory for the back end. Honor and respect the diversity of our patients and their individual rights to care. Acknowledge and remedy mistakes... 

Oura

Machine Learning Data Scientist - Women's Health Job at Oura

 ...Seattle, and more. We are looking for a Machine Learning Data Scientist to work within the Womens Health team to develop and commercialize...  ...in related fields with 3+ years of relevant work experience. Healthcare or health tech experience is preferred. Have 3+ years of... 

State of Colorado

Social work / counselor - health specialist Job at State of Colorado

 ...CDOC - (Social Work/Counselor IV) -MAT Behavioral Health Specialist - HYBRID Print ( Apply ? CDOC - (Social Work/Counselor IV) -MAT Behavioral...  ...includes a hybrid workplace which is partly remote (work from home) and partly in office at our Headquarters location in Colorado... 

Get It Recruit - Hospitality

Spanish Interpreter - Remote | WFH Job at Get It Recruit - Hospitality

Are you a skilled Spanish interpreter looking for a flexible and rewarding work-from-home opportunity? Join our team and use your language skills to connect people and facilitate meaningful conversations. About the Role: Work Remotely: Enjoy the freedom and flexibility...