ITW Construction Products UK/Nordics is a division of ITW, innovating, designing and manufacturing advanced industrial technology. We are industry influencers and market leaders in our fields with high quality brands at the front of technology and enterprise. At all levels in our organisation, we are encouraged to embrace our inner entrepreneur to drive actions, focus on what matters and share ideas so that every individual can have an impact on the business. In return we are rewarded, supported in our development and given the opportunities to grow within a large multinational organisation.
The Challenge
Deliver exemplary technical service support via the helpdesk, field service and training teams, embody ITW ways of working and thinking, providing a role model approach to the team. Oversee the strategy and continuous improvement of our technical helpdesk, field service and training teams to ensure customers receive best in class service which supports our agenda for growth. Successful applicants will need to understand how our business works and can ensure that the delivery of our technical services align with our customer needs and our strategic intent.
Position Summary
Take ownership of our current technical support offering, rethinking it from the ground up, to ensure that we meet the requirements of our customer base and enable future growth of the business unit. Main duties include leading the service delivery teams, developing processes, taking a key role in building, and growing, new services and continuous improvement of existing services. With a proven track record in management and leadership, you will provide guidance, direction and mentorship to the team and help to develop all in their careers.
Responsibilities
Prepared to travel domestically and internationally as required
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