Sr. Communications Manager - Amazon Flex Job at Amazon.com Services LLC, Bellevue, WA

UEtCWmdDeHdmMjQ5ekg2Z05kN2YzZE0zRHc9PQ==
  • Amazon.com Services LLC
  • Bellevue, WA

Job Description

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We are seeking a Sr Communications Manager for Amazon Flex in North America. In this role, you will be responsible for delivering high quality driver communications to our delivery partners in North America. You will have communications program and project management experience, excellent writing skills, and the ability easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment. The ideal candidate will have a proven track record in assuming end-to-end ownership, developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.

Key job responsibilities
- Define and manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives, messages and channels, and driving awareness, engagement, and adoption of initiatives.
- Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.
- Partner with internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support the achieving business goals.
- Create and maintain communications toolkits, processes, templates, and messaging for worldwide and communications teams.
- Propose, execute, and new ways of creating and distributing communications, including identify and driving process improvements.
- Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.

BASIC QUALIFICATIONS

- 6+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages

Job Tags

Full time, For contractors, Internship, Worldwide, Flexible hours,

Similar Jobs

Pixelle Specialty Solutions

Senior Buyer Job at Pixelle Specialty Solutions

 ...Pixelle Specialty Solutions SPRING GROVE PAPER MILL, is the largest specialty paper company in North America, with fully integrated pulp and paper operations in Chillicothe, Ohio, Spring Grove, Pennsylvania, Stevens Point, Wisconsinand a coating operation in Fremont... 

Marvin Group

MANUFACTURING ENGINEER IV Job at Marvin Group

 ...Our collaboration extends across a diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. SCOPE The Manufacturing Engineer IV position requires a strong background in aerospace manufacturing... 

The Good Dentists Group

Dental Assistant Job at The Good Dentists Group

 ...We are looking for enthusiastic and patient-focused Dental Assistant interested in expanding their skills in dental treatments. We offer...  ...We want to hear from you if you have: - Dental Assisting Experience - High school diploma - Excellent Computer Skills -... 

Future Telecom

Bilingual Training Specialist- Utility Construction Job at Future Telecom

Job Description - Training Specialist BCOMM Constructors, a Primoris company, is currently looking for a bilingual (English/Spanish) training specialist. As a Training Specialist for BCOMM Constructors, a Primoris company, you will: Contribute to training content...

Community College of Baltimore County

Art Studio Assistant - Catonsville & Essex Campuses- Part Time | Community College of Baltimore County Job at Community College of Baltimore County

The purpose of this class is to assist the ADIM Department Coordinator in the maintenance...  ...& Essex Campuses # A.F.A. of A.A. in Art or related degree (Art History, Graphic Design...  ...# 3. Assist with installation of gallery exhibitions as needed. This includes:...