Job Description

Position: VRC Lead Refiner Representative 

Background:

The Virtual Recruiting Center (VRC) exists to refine qualified leads, or interested Army recruits, for Army Recruiters. The Lead Refinement Center (LRC) refines leads provided by the VRC received from a variety of sources. 

The Lead Refiner is responsible to contact and refine leads according to USAREC G3 priorities. Essential skills in this position include the ability to provide premier customer service and support to all inquiries that are received through the various channels and to applicants needing assistance in online application. Lead Refiners are the first point of contact that potential Soldiers have with the U.S. Army.

Duties and Responsibilities:

Conduct Telephonic Lead Refinement Process including:

• Be the first point of contact for people interested in joining the Army; share knowledge of the recruiting process.
• Determine if the applicant is fully qualified for a U.S. Army Enlistment.
• Conduct data management including filing and tracking of all contacts.
• Working knowledge of current policies, guidance, and regulations applicable to qualify for enlistment into the U.S. Army.
• Directly engaging the public daily for recruiting opportunities.
• Refining leads from various sources, such as Advertising Headquarters USAREC (ADHQ) and Recruiter uploaded lists. 
• Guidance and applicable regulations to qualify for enlistment into the U.S. Army will be provided by the Government.

Qualifications:

• Excellent interpersonal written and verbal communication skills
• Individual must be able to provide professional and courteous email and phone etiquette
• Intermediate knowledge of Microsoft Office tools to include Word, Excel, PowerPoint, Outlook and web-based pages
• Must possess strong organizational/project coordination skills with the ability to prioritize multiple tasks
• Must be a U.S. citizen and be able to obtain favorable National Agency Check Investigation (NACI)
• High school diploma or equivalent
• Military experience preferred
• Army recruiting experience preferred
• Knowledge of U.S. Army Recruiting regulations, systems and processes preferred

Place of Duty:  Fort Knox, KY

Position Type:  W2 Full-time [Evening Shift 3:30pm - 11:30pm]

Salary Type: Hourly rate of $16.20/hour (Non-Exempt) | SCA (Service Contract Act) | Health & Welfare Stipend of $4.57/hour 

Submission requirements:

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